2026: Proceedings of MMIT'26 International Conference
648-655
2026-06-06
Open Access

Conceptual Approaches to Modernizing Business Processes in E-Government Platforms in the Context of Digital Transformation

Samandar Malikov
https://doi.org/10.61587/

Received: 2026-05-30

Published: 2026-06-06

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Abstract

This paper investigates conceptual approaches to modernizing business processes in e-government platforms in the context of digital transformation, with a focus on the Republic of Uzbekistan. The study analyzes the "Digital Uzbekistan – 2030" national strategy, the my.gov.uz unified interactive state services portal, and the country’s broader e-government infrastructure. The paper critically examines Business Process Reengineering (BPR), Business Process Management (BPM), platform governance, data-driven government, and proactive public service delivery frameworks. As the primary scholarly contribution, a seven-component conceptual model — EBM-Model — for modernizing business processes in e-government platforms is developed, encompassing: digital transformation drivers, business process audit, BPR/BPM mechanisms, data integration, artificial intelligence and analytics, proactive services, and performance indicators. The findings provide actionable recommendations for advancing e-government reforms in Uzbekistan and similar transitional economies.

Keywords

List of references

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About the Authors

Samandar Malikov
s.malikov@tuit.uz
Tashkent university of information technologies named after Muhammad al-Khwarizmi

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How to Cite

Conceptual Approaches to Modernizing Business Processes in E-Government Platforms in the Context of Digital Transformation. (2026). MMIT Proceedings, 648-655. https://doi.org/10.61587/

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